Frequently Asked Questions

Everything you need to know about shopping with Lourgo.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

Lourgo accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my shipment?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.

Are your products covered by a warranty?

Yes, all Lourgo products come with a standard one-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.

Can I change or cancel my order after it has been placed?

We process orders quickly, but if you contact us within one hour of placement, we can usually modify or cancel your request before it reaches our warehouse.